Delete your Palam account

For the Palam app by Palam · applies to your account and its data

You can delete your Palam account at any time, in the app or by email. Deletion is permanent. It cannot be undone.

In the app (fastest)

Open Palam and sign in.
Go to the You tab.
Tap Delete account and confirm.

By email

Email info@palamapp.com with the subject "Delete my account", sent from the email address your account uses. That is how we verify it is really you. We will confirm and complete the deletion within 30 days.

What gets deleted

Your account and sign-in (your email address)
Your display name and profile, including your photo and anything you wrote
Your expert application, if you made one
Your bookings and session history

All of it is removed from our active systems within 30 days.

What can remain, and for how long

Backups: copies of your data in encrypted backups age out automatically within roughly 30 days after deletion.

Payment records: Stripe, our payment processor, keeps transaction records for as long as financial law requires. Those records live with Stripe. Card details never touch Palam's servers.

Questions

Not sure about something before you delete? Write to info@palamapp.com. A human reads it.