Terms of Service
These terms cover your use of the Palam app and palamapp.com. By creating a Palam account, you agree to them. They are written to be read, not skimmed past. They are short.
What Palam is
Palam is a marketplace that connects customers with independent experts for paid video sessions. Palam provides the platform: discovery, booking, payment, and video tools. The experts provide the conversations.
Experts are independent
Experts on Palam are independent providers, not Palam employees, agents, or representatives. We personally review every expert application before an expert appears in the app, but that review is not a guarantee or endorsement of anything an expert says in a session.
Sessions are not professional advice
Sessions on Palam are informational conversations. They are not a substitute for advice from a licensed professional (a lawyer, doctor, therapist, accountant, financial adviser, or similar), and no attorney–client, doctor–patient, or other professional relationship is created through Palam. For decisions with legal, medical, or financial consequences, consult a licensed professional directly. Palam is not responsible for decisions you make based on a session.
Payments and refunds
Sessions are paid in advance through the app, with payment processed by Stripe. Each expert sets their own rate, which you see before you book. Cancellations and refunds follow the in-app flow: when a paid booking is cancelled, the payment is refunded the same way it was made. If something went wrong with a session, email info@palamapp.com and we will put it right where we reasonably can. The exact rules are below, under Cancellations & no-shows.
Cancellations & no-shows
Plans change. Here is exactly what happens when they do. Times are measured from the session's scheduled start, and a session counts as a no-show when someone hasn't joined within 10 minutes of it.
| What happened | What we do |
|---|---|
| Either side cancels or reschedules more than 24 hours before the start | Free. The customer is refunded in full. |
| The customer cancels less than 24 hours before the start | The payment is not refunded; the expert keeps the payout. |
| The expert cancels, at any time | The customer gets a full refund, always. |
| The customer doesn't show up | The expert keeps the full payout; no refund. |
| The expert doesn't show up | The customer gets a full refund, and the expert gets a strike. Two strikes within 90 days and the expert is removed from Palam. |
Either participant can report a no-show from the booking screen, from 10 minutes after the scheduled start until 72 hours after it. A human reviews every report within 48 hours. If you dispute how a session went, email info@palamapp.com within 48 hours of the session and we will adjudicate.
Your account
Keep your account details accurate and your sign-in to yourself; you are responsible for what happens under your account. Experts must describe their experience truthfully. You can delete your account at any time. See Delete your account.
Acceptable use
- No harassment or abuse of other users, in sessions or anywhere else.
- No misrepresenting who you are or what you know.
- No recording a session without the other participant's consent.
- No using Palam to arrange payment outside the platform.
- No unlawful use of any kind.
Termination
We may suspend or close an account that breaks these terms or misuses the platform. You may stop using Palam and delete your account whenever you like.
Liability
Palam is provided "as is". To the extent the law allows, our total liability to you is limited to the amounts you paid through Palam in the 12 months before the claim. Nothing in these terms limits liability that cannot lawfully be limited.
Governing law
These terms are governed by the laws of [to be completed: Palam's state/country of registration], and disputes will be handled by the courts there.
Changes
If we update these terms, we will post the new version here and update the effective date. Continuing to use Palam after a change means you accept it; for meaningful changes, we will tell you in the app or by email first.
Contact
Questions about these terms: info@palamapp.com.