Privacy Policy
The short version: Palam collects only what it needs to run your account and your sessions: your email, your name, and whatever you choose to put on your profile. We never sell your data, we don't show ads, and your card details never touch our servers.
Who we are
Palam ("we", "us") is a marketplace app where customers book paid video sessions with independent experts. This policy covers the Palam mobile app and palamapp.com. You can reach us anytime at info@palamapp.com.
What we collect
- Account details: your email address and display name, used to sign you in and identify you in the app.
- Profile content: if you apply to become an expert, your headline, a description of how you can help, your industry, years of experience, hourly rate, an optional LinkedIn URL, and an optional profile photo. Approved expert profiles are visible to other users of the app. That is what they are for.
- Bookings and sessions: who booked whom, when, and the status of each booking, so both sides can see their history.
- Payment confirmations: whether a payment succeeded, the amount, and a Stripe reference. Your card number goes directly to Stripe and never touches Palam's servers.
We do not collect your precise location, your contacts, or your browsing history, and the app contains no third-party advertising or tracking SDKs.
Why we collect it
To create and secure your account, show expert profiles to customers, process bookings and payments, run the video sessions, and send you the emails that are part of the service: sign-in links and updates about your expert application. That's it.
Who processes it for us
We use a small number of service providers, each handling only what its job requires:
- Supabase hosts our database and handles sign-in (authentication).
- Stripe processes payments and expert payouts.
- Daily.co runs the video calls. Palam does not record sessions.
- Resend sends our service emails.
Each provider processes data on our behalf under its own security and privacy commitments.
What we never do
We do not sell your personal data. We do not share it with advertisers or data brokers. We disclose it only if the law requires us to.
How long we keep it
For as long as your account exists. When you delete your account, your data is removed from our active systems within 30 days, and copies in encrypted backups age out within roughly another 30 days. Stripe retains payment records for as long as financial regulations require. Those live with Stripe, not on our servers.
Your rights
You can see and edit most of your data directly in the app. You can also ask us for a copy of your data, a correction, or deletion at any time by emailing info@palamapp.com. We answer every request.
To delete your account entirely, see Delete your account. It works in the app or by email.
Security
All data travels encrypted (HTTPS/TLS). Our database enforces row-level access rules, so users can only read what they are allowed to see, and access to production systems is limited to the people who run Palam.
Children
Palam is not directed at children under 13 (or the higher minimum age in your country), and we do not knowingly collect their data. If you believe a child has created an account, email us and we will delete it.
Changes to this policy
If we change this policy, we will post the new version here and update the effective date above. For meaningful changes, we will also tell you in the app or by email.
Contact
Anything unclear, or a request about your data: info@palamapp.com.